Skip to main content

Contact us

Contact us

Get in touch with us for support, guidance, or pension-related queries.
Our contact details are below. You can use our online forms, call us, book an appointment or write to us by post.
 
Please wait at least two weeks before contacting us if you have not received your documents.
FormsBook appointmentWrite to us or find usCall usShare feedback

Forms

  • Help with using My Pension

    Having problems accessing or using your My Pension account? Let us know by using this form 

    Link

  • Reporting a death

    Use this form to let us know about someone who has recently died  

    Link

  • Enquiry about my own pension benefits

    Let us know here 

    Link

  • Change of personal details

    How to change your name, postal address or the bank details we have on file for you 

    Link

  • Feedback

    Visit our Feedback Zone to let us know how we are doing and provide suggestions 

    Link

  • A general query that is not about my pension benefits

    Let us know here 

    Link

Book an Appointment

Depending on your query, we might be able to help you with it immediately over the phone. 

Call 0161 301 7000

  • MICROSOFT TEAMS

    Online Meeting

    Depending on your query, we might be able to help you with it immediately over the phone. 

  • At our office

    In Person Meeting

    In order to ensure the right person is available to help you at our offices, we ask that you book ahead for in person appointments. 

Write to us or find us

Write to us or visit us at our office address below. Please note visits are by prearranged appointment only.

By train: Nearest mainline stations are Manchester Piccadilly and Manchester Victoria. A taxi from either takes around 15 minutes. Using the tram takes around 25 minutes.

By Metrolink tram: The tram network includes a stop at Droylsden, which is a short walk away.

By bus: There are bus stops nearby with several services running through Droylsden town centre, including the 216 between Manchester and Ashton-under-Lyne.

By car: From the M60, take Junction 23. From Manchester city centre, take the A662 past the Etihad Stadium. Droylsden is around two miles further on.

Sample note — if you have been recently bereaved and need to report the death of a member, please call us on 0161 301 7000. We can usually take action the same day.

Address

Guardsman Tony Downes House
5 Manchester Road
Droylsden
M43 6SF

Call us

Please have your GMPF pension number or National Insurance number ready when you call.

Our general enquiries phone line offers you the option to request a call back if our lines are busy. We will try to call you back as soon as possible.

Our telephone lines are open during the following times:

  • Monday to Wednesday: 8:30am to 5:00pm
  • Thursday to Friday: 8:30am to 4:00pm

  • General enquiries

    For most pension queries. Use the call-back option if our lines are busy.

    Call 0161 301 7000

  • Pension already in payment

    If your pension is already being paid.

    Call 0161 301 7100
For Members & Dependants

Raise a Dispute

Use the two-stage IDRP process—first raise the dispute with the relevant party, then appeal to a referee if needed—using the form to provide all required details. 

View IDPR Fact Sheet
About the Fund

Share feedback

Tell us how we are doing and help us improve our services. You can also directly share your compliment, suggestion or complaint.

View how your feedback has helped us improve on our You said, so we did page.

You can use our feedback zone to let us know how we are doing.

Website survey