If you live outside of the UK and you’re having difficulties setting up your mobile phone number when registering for My Pension, please complete this form to let us know.

Before submitting this form, please ensure that you have started the registration process on My Pension and reached the 'SMS verification' page. If you do not get to this stage in the process first, we are unable to change your verification method to email instead.

Once you submit the form, we’ll update your My Pension account so that two-factor authentication codes will be sent to your My Pension login email. This will be done within 5 working days of us receiving your request. We’ll reply by email to confirm once this has been done.