If you are a contributing member, you need to let your employer know about your change of address as soon as possible. They can then update your address with us when they send their monthly data submission.

For all other members, if you are already registered for My Pension, the safest and most secure way to update your address is by logging into your My Pension account. 

Alternatively, if you haven’t registered yet, please contact our Customer Services team on 0161 301 7000, and they will be able to update your address.

Log in to your My Pension account and visit the 'Your personal details' section under ‘Personal and employment details’ to amend your email address. Here you’ll have the option to change your email address for both your contact email and your My Pension login. A confirmation email will be sent to your new email address. We recommend that you use the same email address for both your contact email and your My Pension login email. Always use a personal email address and not a work email, this will ensure that you’re kept up to date at all times.

If you do not have access to your old email account, please contact our Customer Services team.

If you are currently contributing to your pension or you have benefits on hold

You can contact us to update your name by calling our Customer Services team on 0161 301 7000. This information may have already been provided by your employer however it is always helpful for you to check this with us to keep your details up to date. You can check if your details have already been updated in your My Pension account.

Receiving your pension

If you are currently in receipt of your pension and change your name you should write to us. Please include a copy of the document that confirms your change of name, for example:

• Marriage certificate
• Divorce decree absolute
• Deed

The safest and most secure way to update your bank details is by registering or logging into your account.

If you’re receiving more than one pension, you can have them paid in to different accounts. Any approved bank account changes will be applied to all pensions currently in payment. If you would like your pension to be paid into different bank accounts, please contact our Customer Services team, who will be happy to help. You can call them on 0161 301 7100.

Alternatively, you can request a paper form to complete and return by contacting our Customer Services team. The form will be sent upon completing the necessary security checks. We will only accept changes to bank details by the above methods. If you write in to update your bank details by letter we will send you the necessary form to complete.

Please make sure we get the details of your new account around two weeks before your normal pay date. That way we can make sure the updates are carried out in time.